Refund & Return Policy
At GetaGame, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.
Digital Products — General Policy
As we sell digital game keys and codes that are delivered instantly, all sales are generally final once a key has been revealed or delivered. However, we are committed to resolving any legitimate issues promptly.
When You Are Eligible for a Refund or Replacement
- Invalid or non-working key: If your key does not work and we are unable to provide a valid replacement, you are entitled to a full refund.
- Wrong product delivered: If you received a key for a different product than what you ordered, we will provide the correct key or a full refund.
- Duplicate key: If the key you received was already used, we will replace it or issue a refund.
How to Request a Refund
To request a refund or replacement, please contact our support team within 30 days of purchase:
- Email: [email protected]
- Via our Contact page
Please include your order number and a description of the issue. We aim to respond within 24 hours.
Non-Refundable Situations
- Keys that have been successfully activated
- Change of mind after a key has been revealed
- Regional incompatibility (please check regional requirements before purchasing)
Processing Time
Approved refunds are processed within 3–5 business days and returned to the original payment method.
